This is a remote job, home-based Customer Service role while the Zopa Finance offices are closed due to COVID.
Zopa Finance Group are looking to recruit staff with good communication skills, experience in customer services gained within financial services, the ability to demonstrate initiative and the ability to manage administration tasks accurately whilst providing a high level of customer service working from home.
As a Work from home Customer Service Specialist, you will be interacting with both prospective and existing customers daily via Phone, Email and Live Chat, helping to solve queries regarding new loan applications, existing loan management and new and existing Investments queries.
We’re looking for a natural problem-solver with the ability to relay information clearly to ensure the best possible customer experience. This is an excellent career opportunity for someone with an optimistic proactive approach paired with a real passion for providing a first-rate customer journey. You will join a supportive and sociable team and this is a great starting point for someone who has a keen interest in the world of FinTech.
Job tags; `Work from home` `online jobs` `remote work` `customer service`
Answer calls and emails from potential and existing borrowers and potential and existing investors/lenders
Provide information on products, service and process
Resolve any queries and update systems and accounts accordingly
Actioning customer requests – settlement figures, change of name, change of address, change DD details, taking payments etc
Talk existing and potential customers through the new loan application journey
Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs
Build relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs
Helping new Investors with the account opening process and educating them on product offerings and services
You will remain flexible to perform ad-hoc tasks as and when required by the business.
To apply for this job please use the Zopa Online Application Form on Zopa Careers
Zopa Finance Limited (10627575) is incorporated in England & Wales and have their registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.