Position title
Air Import Customer Service Operator - CEVA Heathrow

CEVA Heathrow Freight Forwarding Service is recruiting Air Import Customer Service Operator / Air Freight Coordinator in the Feltham, Hounslow CEVA Warehouse.

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries.

The ideal candidate will have experience with the daily delivery of handling both import & export operations, from arranging and handling airways deals, liaising with overseas agents, documentation creation and inputting on the correct systems, account management (Invoicing, payment of vendors etc.) Overseeing the collection/pickup and final-mile delivery process also.

You will be communicating with a wide range of both external customers, agents as well as Internal stakeholders, so strong and confident communication both verbal and written is a must.

The preferred candidate will have worked in a Air operations team before. Excellent time management, organisational skills and a strong communicator. Ability and exposure to ICE & Cargowise is preferred.

Job tag: Air Freight Operations Assistant at CEVA Logistics Heathrow.
Near to Hounslow and Feltham.


Primary responsibilities include the daily delivery of superior operational administration, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. The individual will be tasked with executing all process and procedural requirements captured within the AIR EXPORT operational scope including the input & enrichment of shipment data (into the designated core operating systems & solutions) as well as the co-ordination and distribution of all shipment related information, status updates and required documents. This role is primarily responsible for the management & maintenance of the freight booking, booking optimization according to internal guidelines (as defined by Product) as well as the customer collection/pickup/final mile delivery arrangement and onward forwarding requirements, in conjunction with all service partners and internal colleagues / departments.


Apply online at CEVA Logistics Careers

Employment Type
Logistics - Supply Chain
Job Location
CEVA Logistics Heathrow, 15 Godfrey Way, Whitton, Feltham, Hounslow, London, England, TW4 5SY, UK
Base Salary
£9.00-£12.00 Per hour
Date posted
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