Position title
Customer Service Representative
Description

Aggregate Industries have an exciting job opportunity for a confident Customer Service Representative to join the team at the Plymouth Aggregate Industries Customer Support Centre offices.
You will be the deliver professional, customer service for our Aggregates division to agreed KPIs and SLAs, portraying an excellent company image to customers, encouraging repeat business.

Aggregate Industries are at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials.

Responsibilities
  • Act as a focal point for customers for the provision of a wide range of information, and to ensure customer’s needs are fully met
  • Take orders accurately including associated administration when required
  • Identify customer requirements and make the best economic use of the company resources to ensure
    delivery to the satisfaction of the customer
  • Liaise with customers, solve problems provide information, resolve complaints appropriately
  • Develop relationships and build rapport with internal and external customers
  • Liaise with production/dispatch personnel to anticipate potential customer service issues and seek to
    resolve any such problems
  • Decide delivery priorities in the event of supply problems and guide dispatch through a revised
    programme
  • Negotiate programmes to the mutual benefit of the company and customers
  • Forward programming (creating FOP), communicating with customers for future orders / utilising spare
    capacity etc
  • Experienced in customer service delivery
  • Excellent telephone manner
  • Good IT skills
  • Able to work under pressure
  • Self-motivated
  • Able to work collaboratively with the team
Contacts

Apply online at Aggregate Industries Careers

Aggregate Industries are at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials.
Aggregate Industries is also a member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries.

Employment Type
Full-time
Industry
Contact Centre / Customer Service
Job Location
Moorcroft Quarry, Billacombe Rd, Plymouth, England, PL9 8AJ, UK
Base Salary
£9.00-£10.50 Per hour
Working Hours
Day shift
Date posted
2021-03-05
Valid through
2021-03-31
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Position: Customer Service Representative

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